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Privacy Policy

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Last updated: 21 October 2026

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This Privacy Policy explains how Steam & Dream (“we”, “us”, “our”) collects and uses your personal data when you visit steamdreamsaunas.com, request a quote, or contact us.

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1. Who we are

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The data controller is:

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Steam and Dream MB
Company code: 306972998
Registered address: Pakalnės g. 13-2, Kalotės k., LT-92273 Klaipėda district, Lithuania
Email: info@steamdreamsaunas.com
Phone: +370 60703283

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For any question about your data, contact us at info@steamdreamsaunas.com.

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2. What data we collect

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Data you give us:

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  • Name, email address, phone number

  • Delivery or installation address and postcode

  • Details of your enquiry (product interest, site details, photos you send)

  • Messages you send by email, phone, WhatsApp or Facebook/Instagram
     

Data collected automatically (only with your consent where required):
 

  • Pages visited, buttons clicked (e.g. phone, email, “Get Quote”), form submissions

  • The advert or website that brought you to our site

  • Device, browser, approximate location (country/city level) and IP address
     

Customer data (if you order):
 

  • Order, invoice and payment details. We do not store card numbers.

  • Installation and delivery details
     

3. Why we use your data, and our legal basis
 

Purpose
 

Legal basis (GDPR / UK GDPR)
 

  • Responding to your enquiry and preparing a quote

  • Steps at your request before entering a contract

  • Delivering, assembling and servicing your order

  • Performance of a contract

  • Invoicing, accounting and tax records

  • Legal obligation

  • Website analytics (Google Analytics 4)

  • Your consent (cookies)

  • Advertising and measuring ad results (Google Ads, Meta)

  • Your consent (cookies)

  • Following up on a quote you requested

  • Our legitimate interest in replying to customers

  • Protecting our legal rights, resolving disputes

  • Legitimate interest
     

You can withdraw consent at any time via the cookie settings link at the bottom of the site. Withdrawing consent doesn’t affect processing that took place before.
 

4. Cookies and tracking
 

When you first visit, a cookie banner lets you accept, reject or customise cookies. Essential cookies needed for the site to work are always active. Analytics and marketing cookies are only set if you accept them.

We use:
 

  • Google Analytics 4: to understand how visitors use the site

  • Google Ads: to measure which adverts lead to enquiries and to show relevant ads

  • Meta Pixel (Facebook/Instagram): to measure ad performance and show relevant ads
     

We use Google Consent Mode. If you reject cookies, Google receives no identifying data from these tools.
 

5. Who we share your data with
 

We do not sell your data. We share it only with:
 

  • Wix.com: website hosting and form handling

  • Google (Analytics, Ads): analytics and advertising

  • Meta Platforms (Facebook, Instagram, WhatsApp): advertising and messaging

  • Delivery and installation partners: only the details needed to deliver and install your order

  • Accountants, legal advisers and authorities: where required by law
     

Some of these providers process data outside the EU/UK, including in the USA. In those cases transfers are protected by the EU–US Data Privacy Framework, the UK Extension, or Standard Contractual Clauses.
 

6. How long we keep your data
 

  • Enquiries that do not lead to an order: up to 24 months after our last contact

  • Customer and order records: as long as required by accounting and tax law (up to 10 years)

  • Analytics data: up to 14 months

  • Marketing cookies: per the cookie duration shown in the cookie banner settings
     

7. Your rights
 

Under GDPR and UK GDPR you have the right to:
 

  • access the personal data we hold about you

  • correct inaccurate data

  • have your data deleted

  • restrict or object to processing, including direct marketing

  • data portability

  • withdraw consent at any time
     

To exercise any right, email [info@steamdreamsaunas.com]. We will reply within one month.
 

8. Complaints
 

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to a supervisory authority:
 

  • Lithuania: State Data Protection Inspectorate (VDAI), vdai.lrv.lt

  • Ireland: Data Protection Commission, dataprotection.ie

  • United Kingdom: Information Commissioner’s Office, ico.org.uk

  • Belgium: Gegevensbeschermingsautoriteit / Autorité de protection des données, dataprotectionauthority.be

  • Netherlands: Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl
     

9. Children
 

Our website and products are not intended for anyone under 18, and we do not knowingly collect data from children.
 

10. Changes to this policy
 

We may update this policy. The latest version will always be on this page, with the date it was last updated.

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